The actual colour of the product that you see on our website may differ slightly from what’s shown, due to lighting differences, individual pc monitor colour settings, photography styles, etc.
If deemed fit for return, we will replace the returned items (subject to availability), free of cost or you can select another design in same price else refund you for the cost of the goods, to the credit/debit card used to make the purchase. If you have used the Cash-on-delivery option to make the payment, we will transfer the refunded amount to your bank account. (Details to be given in the Returns and Exchanges form).
A User is permitted to fully or partially cancel orders prior to its dispatch from MILOU. Upon successfully placing an order on the Platforms and after MILOU has successfully handed over the Product(s) to its Logistic Partner (as defined in the Delivery Policy), the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products. Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by referencing the unique tracking identity number received by the User and requesting MILOU to process a cancellation by sending an email to firstname.lastname@example.org. In all events of cancellation, prior to the dispatch of the purchased Products, MILOU shall initiate refunds within X business days from the date on which it received the request from the User. The refund will reflect in the User’s bank account and/or the User’s MILOU Wallet (as defined in the Fees and Payments Policy) within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which MILOU initiates the refund. All refunds, except for refund to MILOU Wallet, shall be subject to applicable charges as may be deducted by the User’s bank.
3.3. If a User has purchased Products which form a part of a package of other Products, or if the Product forms a part of a promotional package (collectively, the “Bundled Package”), the User shall be required to return all the Products that form a part of the Bundled Package for MILOU to process refunds. For illustrative purposes, if the User has purchased a shirt and a pair of pants as 1 (one) Product in a promotional package, the User will be required to return both the shirt and the pair of pants and will not be permitted to return either only the shirt or only the pair of pants from the Bundled Package.
3.4. Return of or refund for purchased Products shall not be entertained by MILOU if:
· 3.4.1. The Product has been used for reasons apart from checking fit and comfort. If MILOU is satisfied that the Product has been used for reasons apart from checking fit and comfort, MILOU shall reserve the right to reject the return of the Product;
· 3.4.2. The Product has been washed;
· 3.4.3. The price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded by the User;
· 3.4.4. The Style number/bar code of the Product, as applicable, does not match MILOU’s records;
· 3.4.5. The accessories delivered with the Product (such as Bows, caps, scarfs etc) are not returned along with the Product, in an undamaged condition;
· 3.4.6. There are any stain, tears or any other damage to the Products or any part thereof;
· 3.4.7. The gifts accompanying the purchased Product have not been returned, or upon being returned, show signs of being used, washed, or defect; or
· 3.4.9. MILOU is satisfied that the Product has been rendered defective or unusable.
3.5. MILOU shall not accept return or refund requests raised for any of the following Products:
· 3.5.1. Lingerie, innerwear, and swimwear;
· 3.5.2. Products Sold on OFFER;
· 3.5.3. Socks and stockings;
· 3.5.4. Gift vouchers issued by MILOU, if any; and
· 3.5.5. Such other Products as may be specified by MILOU from time to time.
3.6. MILOU shall initiate a process of refund of the money paid by the User towards purchase of a Product, if upon conducting quality checks, it is satisfied that the Product being returned entitles the User
to a refund. It is further clarified that the MILOU shall not be required to make any refund in respect of any Product that it deems ineligible for a refund based on such quality checks.
3.7. It is hereby clarified that in the case of electronics, notwithstanding anything to the contrary and subject to Clause 3.6 above, Products may be returned only in case of defects or deficiencies in the Product, and not for any other reason.
3.8. It is hereby clarified that in the case of toys, notwithstanding anything to the contrary and subject to Clause 3.6 above (a) Users cannot return certain Products which are specified as ‘non-returnable’ on the relevant Product pages of the Platforms, and (b) Products may be returned only in case of defects or damages in the Products, incorrect products shipped to the User, missing components and empty sealed packages, and not for any other reason.
3.9. It is expressly clarified that the refund entitled to by a User shall not include money paid towards shipping charges or any other such charges applicable from time to time, except in case of a Product having a defect at the time of delivery (for reasons attributable to, and accepted by MILOU after due verification at its sole discretion).
3.10. MILOU shall make all reasonable attempts to keep the User apprised of the status of refund through updates shared on the User’s registered mobile number and email address. MILOU disclaims all liabilities that may arise on account of its failure to keep the User apprised of the status of the refund.
3.11. In the event a User returns a Product that is not accompanied by the accessories, gifts or other items originally bundled with such Product, MILOU shall have the right, exercisable at its sole discretion, to (i) (a) refuse to accept the return of such Product, or (b) process any refund thereof, or (ii) deduct the amount payable in respect of such items from the amount of refund such User is entitled to.
3.12. MILOU shall, subject to the satisfactory completion of required quality checks on the returned Products, initiate a refund request. If the request for refund is undisputed by MILOU, the refund should reflect in the User’s bank account and/or the User’s MILOU Wallet within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which MILOU initiates the refund.
3.13. Refunds shall be processed by MILOU through its normal banking channels except in cases where a User had utilised his/her MILOU Wallet for purchase of Products or opted for the cash on delivery option. Where a User had utilised his/her MILOU Wallet for payment towards the purchased Products, MILOU shall process all refunds only into the User’s creditMILOU Wallet. Where a User had opted for cash on delivery option for payment towards the purchased Products, MILOU shall process all refunds into either the User’s MILOU Wallet or the Users’ valid bank accounts, if details of such accounts are provided by the User to MILOU at the time of refund. Further, should the User have used more than 1 (one) payment option for the purchase of Products on the Platforms, MILOU shall process all refunds through a Payment Option (as defined in the Fees and Payments Policy) MILOU deems fit, in its sole discretion, to process such refunds. Once the amount is refunded into a User’s MILOU Wallet, it cannot be further refunded to any other bank account or as cash, and would continue to remain in the User’s MILOU Wallet until exhausted for shopping on the Platforms.
For the purpose of illustration, if a User purchases a Product worth INR 1,000 (Indian Rupees One thousand) and pays INR 500 (Indian Rupees Five hundred) for the purchase of such Product using balances in his/her MILOU Wallet, and the remaining INR 500 through his credit card, and such amount is to be refunded pursuant to the refund criteria set out under this Return and Refund Policy being met, then MILOU may choose to refund, at its sole discretion, INR 500 (Indian Rupees Five hundred) to such User’s MILOU Wallet and the remaining INR 500 (Indian Rupees Five hundred) to the User’s credit card source account, or both the amounts only to such User’s MILOU Wallet.
3.14. Return of purchased Products are facilitated through MILOU’s reverse-logistics partners. Upon a User making a request for return of Product on the Platforms and the same being duly acknowledged by MILOU, MILOU’s reverse-logistics partners shall get in touch with the User in order to collect the purchased Products from the User and delivering it to MILOU. While MILOU has made reasonable endeavours to ensure delivery and pick-ups across multiple locations in India, currently, MILOU has a select list of areas where deliveries and collection can be undertaken by its reverse-logistics partners. In events where MILOU is unable to facilitate a pick-up of the purchased Product for return from the User, the User is required to self-ship the Product to MILOU’s warehouse. Upon self-shipping the Product to MILOU’s warehouse, the User shall be required to scan the courier/postal receipt to customercare@MILOU.com for MILOU’s records. The aforesaid return by self-shipping the Products is subject to the returned products passing quality check at MILOU’s returns desk/warehouse.
If Damage or any other complaints, customers should send written compliant to email@example.com or register complaint via our website with 48 hours after receiving the goods unless its consider as a proper delivery
We use accredited shipping partners including Fed Ex, Speed Post, etc. We may use other shipping parties depending on the exigencies of the product(s) to be delivered.
Standard Delivery Times
All orders placed before 4pm are handed over to the courier the same day itself. Usual delivery time ranges from 5-7 days. Delivery times may get extended in case of either of the following:-
1. The area in which the product is to be delivered is not serviceable by our shipping partners.
2. Inability to verify the details of customer in case of COD payment method.
In case of product tampering or shipment not delivered to your address, please contact our customer care at: +91 9344242111
Here is a snapshot of the guidelines that you have to abide by, in order to request for a refund: Refund policy instructions A change in mind, an effort to return a damaged item, or a genuine wish to choose a more useful option, no matter what the reason for a refund request is, we have the following guidelines that are crucial to decide whether the refund request can survive an approval or not:
· Items must be returned within the stipulated time (Report with 48 houses after receipt of product), with copies of the invoices and other relevant details that are to be validated as the proofs of purchase.
· Your name and address.
· Return and refund policies do not apply to certain items (Offer and stock clearance items). For more details on the items that can be returned for a refund, you may contact our Customer Service Team on firstname.lastname@example.org
· Closely evaluated before granting a nod of approval to avail a refund.
· All the returned items must be unused/unworn/unwashed, and should have the original tags and labels attached.
Milou is vested with the discretion to approve or disapprove the refund requests. Approved refund requests will be processed speedily so that user receives the refund in their account wallet. The refund amount will include the merchandise value, whereas the delivery charges and other inevitable expenses, like the currency conversion costs, will be deduced from the amount. The refund will be made available once we receive the returned item back, after the confirmation that it meets conditions listed on our Return and Refund Policy guidelines. Refund for faulty items If you are received a Faulty item, Milou is vested with the discretion to approve or disapprove the refund requests. Approved refund faulty item, a wrongly described one, or something that’s noticeably different from sample shown, a refund can be made available, depending on the
degree of compliance with our Return and Refund Policy. Change of mind If you have a change of mind about a purchase on MILOU, we will be pleased to offer you a refund, provided that
· You provide us with satisfactory proofs of purchase
· The items that are returned are in saleable condition. They should be unused/unworn, and should have the original tags and labels, apart from the original packing.
· The item is not under the special category of products that do not belong to the items for which returns cannot be provided.
If you are unable to provide satisfactory details regarding the proof of purchase, Milou reserves the right to approve or deny the refund requests submitted. How the refund is effectuated? After the inspection and approval of the seller, the refund amount that you are eligible for will be duly transferred to your account wallet, so that you can make wise use of the money saved, and enjoy more incredible shopping experiences on Milou. You will receive a confirmation by e-mail once the refund is approved. How can I track the refunds approved by the admin? The status of approved refunds will be made available on ‘Return Request’ page of your account. The refund amount will reflect in ‘My Wallet’ section of your account. For further information, please contact our Customer Support Team on email@example.com
Your usage behaviour of the Website. Details of the computer system or computer network which you use to visit the Website and undertake any activity on the Website. Milou collects only such Personal Information that Milou believes to be relevant and is required to understand you or your interests. Milou collects Your Personal Information in order to record, support and facilitate Your participation in the activities You select, track Your preferences, to provide You with a customized Website experience, to notify You of any updated information and new activities and other related functions offered by Milou, keep You informed about latest content available on the Website, special offers, and other products and services of Milou, to assist You with customer service or technical support issues, to follow up with You after Your visit, to otherwise support Your relationship with Milou or to prevent fraud and unlawful use. When you use the Website, MILOU’s servers (which may be hosted by a third party service provider) may collect information indirectly and automatically about your activities on the Website; for instance by way of cookies. A cookie is a small amount of data that is sent to a user's browser from a web server and is eventually stored on a user's computer hard drive. This anonymous information is maintained distinctly and is not linked to the Personal Information you submit to Milou. Whether you want your web browser to accept cookies or not is up to you. If you haven't changed your computer's settings, most likely your browser already accepts cookies. If you choose to decline cookies, you may not be able to fully experience all features of the Website. You can also delete your browser cookies or disable them entirely, but this may significantly impact your experience with the Website and may make parts of the Website non-functional or inaccessible. We recommend that you leave them turned on. We use third-party service providers to serve ads on our behalf across the internet and sometimes on this Website. They may collect anonymous information about your visits to our Website, and Your interaction with our products and services. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user. We also uses the log file like other website servers which is the standard measures. They include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. We use them to analyse trends, administer the site, track a user's movement and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. Information Sharing and Disclosure Company is the recipient of all the Personal Information and shall exercise reasonable commercial endeavours for the prevention of the Personal Information provided by the Users. We may enable access of the Users’ information to the Company Entities, joint ventures, agents or third parties for the purposes of the services provided by them or for any other marketing related activity undertaken by or on behalf of the Company Entities and/or its joint ventures. We will ensure on reasonable commercial efforts basis that the third parties and agents employed by us for the
Terms & Conditions
Welcome to Milou shopping portal. Here are the terms and conditions to use Milou shopping portal.
This contract is made between you (as the user) and Milou. During registration the user must agree to follow all these terms and conditions, and hence we advise you to read this agreement very carefully. ON VIOLATING THIS AGREEMENT YOUR REGISTRATION WILL GET CANCELLED AUTOMATICALLY. Once you accept, this becomes a legally valid agreement between you (as the user) and Milou (for Milou).
This website is created & managed by Milou, Cochin, India; therefore the laws in India shall apply & courts in Tirupur, Tamilnadu shall have the jurisdiction regarding all the terms & conditions of Milou.
Milou has the right to make the needed changes in terms & conditions.
By agreeing the terms and conditions you (as the user) represent and warrant that you are capable and eligible to enter in to a legal agreement with Milou.
You shall not use this site if you are not competent to be in an agreement under the applicable laws, rules and regulations related to this website.
This agreement shall continue with full force and effect as long as you (as the user) are using the services of Milou.
Milou reserves the right, in its sole discretion, to modify the terms and conditions of the service with or without any prior notification. You are free to access the latest version of our terms and conditions at any time.
We are requested to regularly review our terms and if you find that they are not acceptable to you, you should discontinue using the service. On the other hand, if you continue to use our services you agree to accept and abide by the modified terms and conditions of Milou.
To avail and use our services you will have to register with Milou. As a part of the registration process you will have to provide the present, complete, and accurate registration information and will have to maintain and update this information on time.
You shall be solely responsible for maintaining the confidentiality of your password, which you will not, under an obligation reveal to any representative or agent of Milou.
Users shall approve to receive communications from Milou electronically &Milou will communicate with users either by email or by posting notices on the website.
Milou Online Shopping Platform
You agree, understand and acknowledge that Milou is an online shopping platform allowing the users to buy products listed on Milou, at the price indicated, abiding by the terms and conditions given therein, at any time from any place. You also agree and undertake that you are accessing our services & making transactions at your sole risk and are using your best and wise judgment before entering into any transaction through our website.
Milou accepts no liability for any errors or omissions, whether on behalf of itself or third parties.
All your (you as user) orders shall be pre-approved with an acceptable method of payment as given by Milou, which is can be subjected for additional verification or information, if required
The address at which delivery of the product ordered by you are to be made should be correct and proper in all respects.
Any and all orders placed by you on Milou are a firm commitment to purchase and you are obligated to complete the transaction as per the agreement.
Before placing your order you are advised to read the product description carefully. By placing an order for a product you agree to abide by our terms and conditions of sale, included in the description of the item.
The users shall provide the Photo ID proof or any other legally valid document at the time of delivery. Once an order is processed and the goods delivered to you the items won't be taken back.
Milou shall not be responsible for wrong delivery due to incorrect or incomplete address provided by the customer. In such cases Milou has the right to charge shipping cost and processing fees while refunding the amount.
Milou is committed to safeguard the customer’s personal database. Information collected from the user for the process and execution of orders will not be shared or passed on for any other purpose.
The actual colour of the product that you see on our website may differ slightly from what’s shown, due to lighting differences, individual pc monitor colour settings, photography styles, etc.
All orders are subjected to availability at the time of placing order usually, but are usually shipped within 30 days. Milou has the right to cancel any order suspecting fraud
All refunds (made for only valid claims) shall be done after deducting payment processing fees and other respective charges related to bank and transport agencies. No cash refunds shall be entertained.
After submitting your order using our shopping cart and paying your amount successfully, through the mentioned payment gateway, you will receive the confirmation e-mail. Keep the 'Order Confirmation' & 'Transaction Completed' receipts safe.
If you have a complaint, please contact us immediately to address mentioned on our website. All complaints will be acknowledged within 24 hours of receipt.
You agree, understand and confirm that the credit card details provided by you at the time of placing the order shall be correct and accurate. Users who disagree to this condition will be penalized and fined for violations.
Under any circumstances you are not allowed to use a credit card which is not lawfully owned by you.
The information that you provide will be used only for the process and delivery of your order, and shall not be shared with any third parties, unless required by law, regulation or court order.
Despite of other legal measures that may are available, Milou shall have its sole discretion limit to take decisions on the following user activities, by immediately removing the user from our listing, either temporarily or indefinitely or suspend or terminate the membership, and/or refuse access to Milou:
· If the USER breaches any of the terms and conditions of the Agreement with Milou.
· If the USER provides wrong, inaccurate, incomplete or incorrect information
· If the actions of the user causes any harm, damage or loss to the company or any other users of Milou
Illegal and/or unauthorized use of our services, including unauthorized framing of or linking to our website will be investigated, and appropriate legal action will be taken, including without limitation, civil, criminal and injunctive redress.
This clause shall survive the expiry or termination of this agreement.
Code of Conduct
Milou is an online shopping and social networking website that helps in shopping as well as connecting with people who have similar interests. People use Milou to do online shopping, keep up with friends and others who live around them, and share similar interests. Through Milou we intend to create a platform where people value the rights and feelings of others. This includes the third party intellectual property rights too. Hence we have established certain rules for using the facilities provided through our website. When you use Milou, you are agreeing to abide by the user’s code of conduct, as well as the other rules stated in the website. Failure to adhere to these rules will result in the termination of your account, with or without notice, as decided by Milou in its sole discretion.
Milou allows users to upload and share user generated contents like photos and videos from camera, web cam or mobile phones. You can post and share original photos and videos. You cannot post any other third party copyrighted content, like your favorite music video. We expect our users to have a good judgment and respect about the intellectual copyrights of others. Hence you cannot
· Upload or share any photos or videos or any other content other than the ones created by you or another user.
· Post any content that can violate the copyright, trademark or any other third-party right.
· Avoid any content filtering techniques that we use.
While we give absolute freedom for people to express themselves and their point of views, we restrict certain things. We don’t allow users to post contents which are
· obscene, pornographic or sexually explicit
· shows unnecessary violence
· makes threats of any sort, which can scare, harass or bully any user
· insulting, humiliating, nasty, abusive or offensive
Unlawful or harmful content or conduct from user
We want Milou to be a safe place on internet. Therefore, in using Milou, you may not
· Violate the laws of any state or country or upload any content that encourages or instructs for offensive activities.
· Impersonate any person or entity nor misinterpret yourself or any details given in the profile.
· use Milou to send any unsolicited or advertisements , solicitations or any promotional materials, junk or spam mails, chain letters or any other methods of solicitation.
· Post or share any private, personality identifiable information about any third party.
· Ask for passwords or personal information from anyone, including those below 18 years.
· Use any information that you obtain from Milou or any other websites or services in any manner that’s not authorized by the code of conduct of Milou.
· upload any content that contains malicious files or programs which can interrupt, destroy or limit the functionalities of the website
· Register for more than one Milou account or use the account or services of another user without proper authorization. You are also prevented from creating any source of false identity on any of the services provided by Milou.
· Do any sort of predatory or stalking activities.
The above stated clauses are subject to change anytime, with or without notice, at Milou’s sole discretion.